Frequently Asked Questions

Massage Chair Store is located in the seacoast town of Seabrook, New Hampshire. We are right over the Massachusetts and New Hampshire state line and approximately 45 minutes North of Boston.

We are open Monday - Friday from 9 AM - 7 PM EST, Saturday from 10am to 4pm and Sunday from 12pm to 4pm. We closed on all major holidays. Remember - we are open online 24/7/365!

Of course! You can always speak to someone at Massage Chair Store. Give us a call at 877-633-9055, we are here for your convenience! You can reach a sales representative by telephone 9 AM - 7 PM EST, or you can live chat with us through our website. Alternatively, you can email us, and we will respond in an appropriate fashion.

We have a showroom in Seabrook, NH where we feature many of our popular brands. Come in, and try our chairs for yourself. You won't be disappointed!

Our parent company, I.C.E., has been incorporated since 2005 and has an A+ rating with the Better Business Bureau.

Of course! We recommend calling our informative sociable staff especially when you have any questions about your purchase. We can be reached at 877-633-9055 Mon-Fri, 9 AM - 7 PM EST.

Immediately after your purchase you will receive a confirmation email explaining your purchase and details.

Payment is taken immediately after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.

Contact our sales representatives as soon as possible. As long as your item has not shipped yet we can cancel your order and credit you the full amount. If your order has already shipped please refer to our return policy.

New Hampshire is a tax-free state, so we do not charge sales tax! Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.

Yes, we do offer quantity discounts. Please call to get a quote.

Our mission is to give you the lowest price possible. If you were to find the same product at a lower price, please contact a sales representative to see if we can match it.

We have a 30 day return policy on all pre-manufactured items, which will go into effect after the product has been shipped. Please notify a customer service representative to receive an authorization return number.

Yes, we do ship to Canada for an additional fee. Call to get a quote today. Alaska and Hawaii have extra fees as well.

Because we do sell many different products and brands it is hard to give an exact time period on our products as a whole. Each individual product will have a time period in which it will ship. Some products could ship within 1-3 days of your order and some could take 3-8 days depending on the individual product. When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.

When your products are shipped you will receive a confirmation e-mail with a tracking number letting you know your item(s) have shipped.

You can track your shipment using the tracking number you received in your shipping confirmation e-mail. Larger products such as massage chairs are shipped via a carrier who will contact you one to two days prior to delivery to schedule an exact time.

Yes, we offer a white glove service where the product is hand-delivered into your destination and set up with debris removal. If you have any questions regarding white glove delivery pricing, please call us at 1-877-633-9055.

In the rare incidence that your package has arrived damaged upon delivery contact a representative to discuss your options. Remember to always inspect your package with the carrier when it is delivered. If a product is destroyed upon delivery refuse the package and we will send you a new one immediately.