Massage Chair Store is committed to providing high quality products and finding the right massage chair for all of our clients. With this in mind, your satisfaction with both our customer service and the chair you purchase are our top priorities. This is why we are happy to provide a 100 day, 100% Money Back Guarantee* – Best return policy in the industry. Your new massage chair should help you reduce stress, not create more of it!
If you are dissatisfied with your purchase for any reason, or if there is a problem with your chair, please contact your Massage Chair Store representative to review the issue. If necessary, we will provide a return merchandise authorization (RMA) number that will be used to process your return.
To get full credit for your return, simply ensure that all items are in their original condition and packaging including the pallet it was shipped on. Massage Chair Store will coordinate the pickup of your chair and inspect it when it gets back to us. Once the inspection is complete and the chair and packaging is deemed to be undamaged, we will refund your money less the return freight. If you do not have all original packaging including pallet, additional return charges may apply. Also, if you decide you want to buy another chair, we will apply all return freight costs as a credit toward your new chair.**
Please note that if the chair you purchased has been damaged while in your possession, does not contain the original packaging, or requires any additional refurbishing once received, it could be subject to additional charges
*Customer is responsible for return shipping charges and any product swap charges. No returns accepted outside of the United States.
**When exchanging, the new chair must be a model of higher value in order to apply the freight cost as credit.
***Only for Brand New Chairs. CPOs have a 30 day return policy with all the same guidelines.
Questions or concerns? Don’t hesitate to call us at 1-877-633-9055 or email us at [email protected].