Frequently Asked Questions

  • Where are you located?
    Massage Chair Store is located in the seacoast town of Seabrook, New Hampshire. We are right over the Massachusetts and New Hampshire state line and approximately 45 minutes North of Boston.
  • What are your business hours?
    We are open Monday - Friday from 9 AM - 6 PM EST. Saturday and Sunday by appointment only. We closed on all major holidays. Remember - we are open online 24/7/365!
  • Can I speak with someone directly?
    Of course! You can always speak to someone at Massage Chair Store. Give us a call at 877-633-9055, we are here for your convenience! You can reach a sales representative by telephone 9 AM - 6 PM EST, or you can live chat with us through our website. Alternatively, you can email us at info@massagechairstore.
  • Do you have a brick and mortar store or are you only an online retailer?
    We have a showroom in Seabrook, NH where we feature many of our popular brands. Come in, and try our chairs for yourself. You won't be disappointed! To make an appointment  click here.
  • How long have you been in business?
    Our parent company, I.C.E., has been incorporated since 2005 and has an A+ rating with the Better Business Bureau.
  • Can I place my order over the phone?
    Of course! We recommend calling our informative sociable staff especially when you have any questions about your purchase. We can be reached at 877-633-9055 Mon-Fri, 9 AM - 6 PM EST.
  • How will I know if my order has been processed?
    Immediately after your purchase you will receive a confirmation email explaining your purchase and details.
  • When is payment taken for my order?
    Payment is taken immediately after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.
  • What do I do if I want to cancel my order?
    Contact us as soon as possible. As long as your item has not shipped yet we can cancel your order and credit you the full amount. If your order has already shipped please refer to our return policy.
  • Do you ship outside the continental United States?
    Yes, we do ship to Canada for an additional fee. Call to get a quote today. Alaska and Hawaii have extra fees as well.
  • How long will it take for me to receive my items?
    Because we do sell many different products and brands it is hard to give an exact time period on our products as a whole. Each individual product will have a time period in which it will ship. Some products could ship within a week and some could take up to 2 -3 weeks depending on the individual product. To ask more questions about delivery time please give us a call at 866-486-9327. When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.
  • How will I know when my order ships?
    When your products are shipped you will receive a confirmation e-mail with details about your order.
  • Can I upgrade my standard delivery?
    Yes, we offer a white glove service where the product is hand-delivered into your destination and set up with debris removal. If you have any questions regarding white glove delivery pricing, please call us at 1-877-633-9055.
  • What should I do if my order was damaged during shipment?
    In the rare incidence that your package has arrived damaged upon delivery, contact a representative upon delivery to discuss your options. Remember to always inspect your package with the carrier when it is delivered.
  • Do you charge sales tax?
    New Hampshire is a tax-free state, so we do not charge sales tax! Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
  • Do you offer quantity discounts?
    Yes, we do offer quantity discounts. Please call 866-486-9327 to get a quote.
  • Do you price match?
    Our mission is to give you the best value on the perfect massage chair for you. If you were to find the same product at a lower price, please contact a sales representative to see if we are able to match it.
  • What is your Return Policy?
    We offer a best-in-class 100-day return policy,  which will go into effect after the product has been shipped. Please notify a customer service representative to receive a return authorization number.