Infinity Prelude

Return Policy

Massage Chair Store is committed to providing high quality products and finding the right massage chair for all of our clients. With this in mind, your satisfaction with both our customer service and the chair you purchase are our top priorities. This is why we are happy to provide a 100 day, 100% Money Back Guarantee* – Best return policy in the industry. Your new massage chair should help you reduce stress, not create more of it!

If you are dissatisfied with your purchase for any reason, or if there is a problem with your chair, please contact your Massage Chair Store representative to review the issue. If necessary, we will provide a return merchandise authorization (RMA) number that will be used to process your return.

To get full credit for your return, simply ensure that all items are in their original condition and packaging. Massage Chair Store will coordinate the pickup of your chair and inspect it when it gets back to us. Once the inspection is complete and the chair and packaging is deemed to be undamaged, we will refund your money less the return freight. Plus, if you decide you want to buy another chair, we will apply the freight cost as a credit toward your new chair.**

Please note that if the chair you purchased has been damaged while in your possession, does not contain the original packaging, or requires any additional refurbishing once received, it could be subject to additional charges

*Customer is responsible for return shipping charges.

**When exchanging, the new chair must be a model of equal or higher value in order to apply the freight cost as credit.

Questions or concerns? Don’t hesitate to call us at 1-877-633-9055 or email us at support@massagechairstore.com.

Getting your massage chair to you is our favorite part of the process, which is why we never charge for delivery. We do also offer our special White Glove Delivery, which includes full assembly and remote training from one of our specialists, for an additional charge.

You can read about all warranties that Massage Chair Store has to offer on the warranties information tab of our website.

Price Match Guarantee

Our goal is to help you find the perfect Massage Chair for you! We focus on quality, your personal profile, and what you hope to gain from having a massage chair in your house.

While price is not the most important variable in finding the perfect massage chair, we understand that no one would want to over pay for their massage chair. With that in mind, Massage Chair Store will gladly match the advertised price for any of the massage chairs that we offer on our site.

Guidelines

• Please call or email us with the URL of the lower-priced massage chair. It must be an identical model number and sold from an authorized dealer.
• Price match does not apply to out-of-stock, previously owned/used, or eBay & Amazon items.
• Only valid for brand new products with manufacturer’s packaging and full manufacturer’s warranty. Open-box, display, returned, scratched or damaged items are NOT included in our price match guarantee.
• All price matches must be submitted prior to ordering.
• Once we have received the price match information, we will contact you with the price match finding.
• Please call our toll-free number at 1-877-633-9055 with any questions prior to ordering a massage chair.

Massage Chair Store values all our customers and guarantees you will receive the best price and quality every time you shop with us.