Choosing between two massage chair brands can feel like a toss-up: When the models you’re deciding between both have features like heat therapy, reflexology and 4D dynamic massage — plus competitive price tags — it can be tough to make a decision.
In this blog post, we’re comparing the Human Touch and Osaki brands, not only to see how their products stack up to one another, but to understand how differences between customer service and delivery time can also help seal the deal for shoppers.
Human Touch Brand Overview
Human Touch has been designing massage chairs and products for over 40 years, and promotes full-body health alongside aesthetic appeal. Their massage chairs include a range of features that target stress and pain reduction, including stretch programs and a Virtual Massage Therapist. The company also offers some slightly slimmer chair models — referred to as “massage recliners” — that serve a dual function as furniture.
Human Touch Massage Chairs: Quality, Pricing & More
Human Touch products are designed with guidance from a Wellness Council, which includes doctors, athletes and other wellness professionals. Products are built with “multi-patented, proprietary systems,” and receive generally favorable reviews on Amazon.
U.S.-based customer support is available to all Human Touch customers within the contiguous 48 states. Their Customer Experience team is available Monday–Friday to help with common diagnostic and troubleshooting support. The website also offers downloadable Troubleshooting Guides for all Human Touch products.
Warranty & Return Policy
Human Touch offers a 5-year limited warranty for half, if not most, of its models. This warranty includes 1 year of in-home service and 3 years for replacement parts. There are also 2- and 3-year standard warranties, and targeted massagers come with much shorter warranties. All Human Touch products purchased directly from HumanTouch.com can be returned within 30 days of receipt if they are in like-new condition.
Shipping & Delivery Times
Customers in the contiguous 48 states who order directly from HumanTouch.com can expect to receive their order within 7–14 days at no extra cost. There is a White Glove delivery service available for an additional fee, which includes in-home assembly and installation.
Osaki Brand Overview
Sold by U.S.-based OTA World, Osaki offers a wide range of massage chairs that cater to any preference or budget. Osaki’s large catalogue also includes portable massagers, ergonomic office chairs, heated shawls and more.
Osaki Massage Chairs: Quality, Pricing & More
Most Osaki models include popular features like body scanning technology, zero gravity recline, full-body massage tracks and wireless device compatibility. Osaki massage chairs receive generally favorable reviews, with most customers awarding them 4+ stars out of 5 in their Amazon store. With slightly more advanced technological features, the Osaki Pro line of massage chairs sport a slightly higher price point than the standard line.
OTA World Customer Service is available during the workweek via multiple channels, including phone, email, or website contact form. Their hours are Monday–Friday, 10 AM–7 PM CST.
Warranty & Return Policy
All Osaki massage chairs come with a standard 3-year warranty, which begins at the date of purchase and covers structural framework defects for 3 years, replacement parts for 2 years and labor for 1 year. Warranty extensions are available for up to 2 additional years. Osaki massage chairs come with a 30-day money-back guarantee.
Shipping & Delivery Times
Products ordered for delivery within the contiguous United States typically ship within 48 hours and arrive within an estimated 7–10 days. For an additional fee, OTA World’s white glove delivery option includes in-home assembly and installation, but can add 1–2 weeks to the shipping window.
Brand Comparison Chart
|Brand||Quality (out of 5 stars)||Price||Customer
|Warranty & Return Policy||Shipping & Delivery Times||Top Models|
|Osaki||4.5/5||$1,599–$9,999||10 AM–7 PM
|3-year standard; 30-day money – back guarantee||7–10 days U.S. standard; add 1–2 weeks for white glove||OS-4000T|
|Human Touch||4.3/5||$1,299–$9,999||Mon.–Thurs. 7 AM–4:30 PM; Fri. 7 AM–3:30 PM U.S. PDT||5, 3 & 2-year standards; 30-day money-back guarantee||Free; 7–14 days U.S. standard; ass fees for white glove delivery||Ascent Super Novo|
Which Massage Chair Brand is Best?
If you don’t live near a brick-and-mortar massage chair retailer, then a comprehensive website can do wonders for the curious massage chair shopper. Both human Touch and Osaki have websites stocked with information about their products, as do other premium massage chair brands like Infinity. Plus, when a massage chair manufacturer or retailer is backed by a dedicated team of specialists, customers can rest easy when making their decision. Sometimes, great customer service can make the choice between two competitive brands that much easier.