Human Touch vs. Osaki Massage Chairs: Which Brand is Best?
Introduction
Choosing between two massage chair brands can feel like a toss-up: When the models you’re deciding between both have features like heat therapy, reflexology and 4D dynamic massage — plus competitive price tags — it can be tough to make a decision.
In this blog post, we’re comparing the Human Touch and Osaki brands, not only to see how their products stack up to one another, but to understand how differences between customer service and delivery time can also help seal the deal for shoppers.
Human Touch Brand Overview
Human Touch has been designing massage chairs and products for over 40 years, and promotes full-body health alongside aesthetic appeal. Their massage chairs include a range of features that target stress and pain reduction, including stretch programs and a Virtual Massage Therapist. The company also offers some slightly slimmer chair models — referred to as “massage recliners” — that serve a dual function as furniture.
Human Touch Massage Chairs: Quality, Pricing & More
Quality
Human Touch products are designed with guidance from a Wellness Council, which includes doctors, athletes and other wellness professionals. Products are built with “multi-patented, proprietary systems,” and Human Touch massage chairs receive favorable reviews on Amazon.
Price
$1,799–$15,999
Customer Service
U.S.-based customer support is available to all Human Touch customers within the contiguous 48 states. Their Customer Experience team is available Monday–Friday to help with common diagnostic and troubleshooting support. The website also offers downloadable Troubleshooting Guides for all Human Touch products.
Warranty & Return Policy
Human Touch offers a 5-year limited warranty for half, if not most, of its models. This warranty includes 1 year of in-home service and 3 years for replacement parts. There are also 2- and 3-year standard warranties, and targeted massagers come with much shorter warranties.
All Human Touch products purchased directly from HumanTouch.com can be returned within 30 days of receipt if they are in “like new” condition, in the original carton with all of the original packaging, parts and accessories. Shipping and handling are not refundable, and customers are responsible for and must prepay all shipping charges and assume all risk of loss or damage.
Shipping & Delivery Times
Customers in the contiguous 48 states who order directly from HumanTouch.com can expect to receive their order within 7–14 days at no extra cost. There is a white glove delivery service available for an additional fee, which includes delivery to a first-floor location, fully assembled and with all packaging materials removed.
Top Human Touch Models
| Ascent Super Novo X
The Human Touch Super Novo X offers a synchronized, four-hand massage in the flat recline Horizon Rest position for maximum comfort and relaxation. Teardrop Doors pivot upward for easy entry, and fingertip controls allow for ease of use. |
Listed Retail Price: $15,999 |
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| Super Novo 2.0
A less feature-rich alternative to the Novo X, the Super Novo 2.0 offers a similar range of 3D massage options. The 2.0 also comes with a softening pad you can easily unzip and detach for a deeper massage |
Listed Retail Price: $10,999 |
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| WholeBody ROVE Massage Chair
A more budget-friendly massage chair option, the ROVE has an L-track that provides coverage from your neck and shoulders down to your glutes and thighs. Eight auto programs are easily controlled from a tablet remote and include dual-lumbar heat and foot and calf massager features. |
Listed Retail Price: $5,499 |
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| Gravis ZG Chair
The Gravis is a simple and more affordable option that provides a soothing neutral posture for pain relief. Though lighter on features than other massage chairs, it does have multi-zone heat and powered positioning for every part of the chair, including the headrest. |
Listed Retail Price: $6,499 |
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| WholeBody 8.0 Massage Chair
The WholeBody 8.0 offers just the basics thanks to its 3D orbital massage technology that offers a light touch. Patented warm air technology also helps to relieve muscle tension, while the BodyMap PRO feature allows you to target pressure to specific muscle groups. |
Listed Retail Price: $2,999 |
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Osaki Brand Overview
Sold by U.S.-based OTA World, Osaki offers a wide range of massage chairs that cater to any preference or budget. Osaki’s large catalogue also includes portable massagers, ergonomic office chairs, heated shawls and more.
Osaki Massage Chairs: Quality, Pricing & More
Quality
Most Osaki models include popular features like body scanning technology, zero gravity recline, full-body massage tracks and wireless device compatibility. Osaki massage chairs receive generally favorable reviews, with most customers awarding them 4+ stars out of 5 in their Amazon store. With slightly more advanced technological features, the Osaki Pro line of massage chairs sports a slightly higher price point than the standard line.
Price
$2,999–$15,999
Customer Service
OTA World Customer Service is available during the workweek via multiple channels, including phone, email, or the website contact form. Their hours are Monday–Friday, 10 AM–7 PM CST.
Warranty & Return Policy
All Osaki massage chairs come with a standard 3-year warranty, which begins at the date of purchase and covers structural framework defects for 3 years, replacement parts for 2 years and labor for 1 year. Warranty extensions are available for up to 2 additional years.
Osaki massage chairs come with a 30-day money-back guarantee, with outbound and inbound shipping costs paid by the customer. There is also a 20% restocking fee for all items not under the Titan Brand.
Shipping & Delivery Times
Products ordered for delivery within the contiguous United States typically ship within 48 hours and arrive within an estimated 7–10 days. For an additional fee, Oksaki’s white glove delivery option includes in-home assembly and installation, but additional charges may apply in certain circumstances, such as needing a third person for stair carry or if the assembly process exceeds the standard time of 30 minutes.
Top Osaki Models
| OS-Pro 4D DuoMax SE
Osaki’s flagship with dual 4D rollers, SL-track, heated massage and advanced body scanning. The 4D DuoMax delivers a lifelike, customizable massage with luxury features for full-body relief. |
Listed Retail Price: $14,999 |
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| OS-Pro Maestro (LE)
A premium 4D chair with heated rollers, multiple intensity levels and SL-track coverage. The Maestro is known for deep, precise massages and elegant design; it’s one of Osaki’s most acclaimed models. |
Listed Retail Price: $10,999 |
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| OP-Ai Xrest 4D
OP-Ai Xrest combines high-tech features with therapeutic comfort to bridge luxury with innovation. This smart massage chair features 4D rollers, AI-driven body scan, voice control and advanced programs. The |
Listed Retail Price: $14,999 |
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| OS-Pro Admiral II
For those looking for something more affordable, the OS-Pro Admiral is a midrange favorite with 3D massage, SL-track, zero gravity recline and 16 auto programs. Reliable, versatile and user-friendly, it’s a popular choice for all-around relaxation. |
Listed Retail Price: $7,999 |
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| OS-4000T
One of Osaki’s most budget-friendly bestsellers, the OS-4000T offers zero gravity, foot rollers, air compression and multiple presets. A solid entry-level chair with strong features for everyday stress relief at a lower price. |
Listed Retail Price: $3,078 |
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Brand Comparison Chart
| Brand | Quality (out of 5 stars) | Price | Customer Service | Warranty & Return Policy | Shipping & Delivery Times |
| Osaki | 4.5/5 | $2,999– $15,999 |
Mon.–Fri. 10 AM–7 PM U.S. CST |
3-year standard; 30-day money-back guarantee | Free; 7–10 days U.S. standard; add fees for white glove delivery |
| Human Touch | 4.3/5 | $1,799– $15,999 |
Mon.–Thurs. 7 AM–4:30 PM; Fri. 7 AM–3:30 PM U.S. PDT |
5, 3 & 2-year standards; 30-day money-back guarantee | Free; 7–14 days U.S. standard; add fees for white glove delivery |
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Which Massage Chair Brand is Best?
If you don’t live near a brick-and-mortar massage chair retailer, then a comprehensive website can do wonders for the curious massage chair shopper. You can browse both the Human Touch and Osaki websites for available chairs and reviews, or compare with other premium massage chair brands like Infinity.
When a massage chair manufacturer or retailer is backed by a dedicated team of specialists, customers can rest easy when making their decision. Sometimes, great customer service can make the choice between competitive brands that much easier, which is why we’re proud that the Massage Chair Store team has earned a Five Star Excellent rating through Trustpilot.
Whatever your massage chair needs, the team at Massage Chair Store is ready to help you find the perfect solution. Book your free consultation today.
