Ogawa’s Master Drive AI 2.0 is the latest iteration of the Master Drive series and an update to the previous Master Drive AI massage chair. With updated smart sensory microprocessors and an elongated SL-Track for its rollers, the Master Drive AI 2.0 looks to be one of the most advanced luxury massage chairs around — but is it worth the premium price?
Read on for our full Ogawa Master Drive AI 2.0 review to see whether it’s the right fit for you.
Ogawa Massage Chairs Brand Overview
As part of the Ogawa Smart Healthcare Technology Group Company, Ogawa World is considered a leading Asian manufacturer of luxury massage chairs. In operation for over 20 years, Ogawa has grown to over 169 stores spanning nine countries, including the Ogawa World USA branch and design team located in Los Angeles, California.
Ogawa designs, engineers and manufactures their own products and all of their massage chairs are designed to operate via touch tablets. Though it is a Japanese company, Ogawa’s massage chairs are manufactured in China.
How We Reviewed the Ogawa Massage Chair
When our team reviewed the Ogawa brand massage chair, they accounted for four important factors: Price, brand reputation, functionality and extra features. They also considered the overall quality of the massage chair’s materials, build, comfort and style.
Our Massage Chair Store team has been in the business of manufacturing, repairing, selling and testing massage chairs for almost 15 years. They’ve spent hundreds of hours sitting in and using different massage chairs to test their functionality, features and overall comfort.
About the Ogawa Master Drive AI 2.0 Massage Chair
As the 5th iteration in their Master Drive series, Ogawa’s Master Drive AI 2.0 is designed to provide the latest in high-end massage chair technology. Its proprietary Chair Doctor AI Technology is a form of body scanning that will suggest a massage program based on your physical condition as well as your current tension and stress levels. The chair uses sensors to automatically measure shoulder height, the curvature of your spine and leg length. A biometric scanner reads your heart rate, blood oxygen levels and even your stress level and emotional state.
The 4D massage rollers are designed to reach a wider area and provide deeper and more human-like massage performance. Its 54-inch-long hybrid SL-Track not only follows the natural curve of your spine, it allows the rollers to reach a larger area of the back: from the neck and shoulders, down along the back and extending all the way to the glutes. The Master Drive AI 2.0 is powered by brushless motors to reduce friction and heat on machine parts, which should reduce overall wear and tear.
Like all Ogawa massage chairs, the Master Drive 2.0 features a control tablet that also offers a downloadable application compatible with both iOS and Android devices. Alexa integration allows for voice control of its 28 automatic programs and up to three memory settings.
Features and Functions
Massage Chair Specifications
- Upright Dimensions (L x W x H): 62.2″ x 33.1″ x 47.6″
- Reclined Dimensions (L x W x H): 77.2″ x 33.1″ x 41.3″
- Massage Chair Seat Width: 18″
- Minimum Required Distance from Wall: 4 Inches
- Weight Capacity: 320 lbs
- Chair Weight: 275 lbs
- Max Massage Time: 30 Minutes
Ogawa offers free curbside delivery within the continental United States. The massage chair will usually arrive in 7–10 business days and assembly is required.
In-Home delivery costs $99.99 and will deliver the chair into your home. In-Home Delivery and Assembly — also known as White Glove delivery — starts at $199.99 and can add an extra week to your delivery time. Two movers will deliver your massage chair to your room of choice within 1 flight of stairs and will assemble your new massage chair on site.
Warranty and Return Information
Ogawa offers a five-year limited warranty consisting of three years for in-home service, parts and labor as well as five years for the structural framework. Ogawa also offers a five-year extended limited warranty for the AI Master series massage chairs, consisting of in-home service, parts and labor.
Ogawa offers a 30-day return policy, but charges a Flat Rate Fee of $450 for all returned massage chairs. Additionally, the White Glove Delivery and In-Home Delivery fees are nonrefundable.
Ogawa Master Drive AI 2.0 Massage Chair Review
As a high-end luxury massage chair, the Ogawa Master Drive AI 2.0 earns several high marks. Its 4D massage techniques along the hybrid SL-Track ensure that most of your back receives massage treatment. The compression and foot massage features provide added comfort for your arms and legs. We also like how the calf and knee heat therapy offers extra coverage over the single lumbar heat therapy support that other chairs offer.
The AI Chair Doctor programming is ambitious, and though there aren’t many direct reviews yet, we will note that several users have complained about the functionality of the Ogawa app. Also, some users have experienced issues with the level of customer service and support they experienced from Ogawa.
Overall the Ogawa Master Drive AI 2.0 provides great value for its price, just take care with your orders and be mindful of restrictions on their warranty and return policies.
Comparable Options to the Ogawa Master Drive
If you’re more interested in similar high-quality massage chairs with customizable programs, but would like to explore different features and price ranges, consider the following alternatives.
The flagship of the Kyota line of massage chairs, the Kyota Nokori M980 Syner-D has a dual back massage mechanism on a unique J-Track that provides the full body coverage of an L-Track with the stretching capabilities of an S-Track.
A wide range of features provides relief from your shoulders down to the soles of your feet, while intelligent voice control gives you full command over your experience with just a few words.
Features and Functions:
The Infinity Evolution Max 4D was designed with luxury and ease of use in mind. Incorporating all the latest massage chair technology and features, the Evolution Max’s 4D back mechanism will make you feel like you’re receiving a massage from a professional massage therapist.
The Evolution Max’s Complete Calf™ Kneading + Oscillation and Total Sole Reflexology Foot Rollers will work in perfect harmony, imitating human hands. This powerful combination gently relieves tension and improves circulation in your lower body.
Features & Functions:
Kyota’s Yutaka model features three zero gravity and reclining positions, three rollers per foot, intelligent voice commands and Bluetooth speakers. Additional high-tech features include nature sounds to create the ultimate relaxation environment, an air ionizer and calf massage capabilities.
Features & Functions:
The Infinity Circadian features a flexible L-Track design that combines the lower-body coverage of an L-Track with the reclining and stretching capabilities of an S-Track. Its spinal decompression and a full-length neck-to-glutes massage works in concert with luxury features for a high-end experience.
Features & Functions:
|Massage Track Type
|Ogawa Master Drive AI 2.0
|2 stage zero gravity recline positions, 28 automatic massage programs, 64 compression airbags, Alexa voice control, Bluetooth connectivity, chromotherapy,
foot and sole rollers, intelligent body scanning, legs, knees and lumbar heat therapy, Samsung Tablet with Ogawa app for iOS and Android phones, USB-C fast charger
|Air ionizer, body scanning, Bluetooth connectivity, calf kneading + oscillation, chromotherapy, dual back massage, footrest extension, massage memory programs, space saver design, reflexology, USB charger, voice command + control, zero gravity recline
|Air ionizer, body scanning, Bluetooth speakers, calf kneading + oscillation, chromotherapy, footrest extension, lumbar heat, shoulder airbags, sound therapy, space saver design, reflexology, USB charger, voice command, zero gravity recline
|Air ionizer, back scanning, Bluetooth speakers
calf rollers + oscillation, chromotherapy, footrollers, footrest extension, lumbar heat therapy, space saving technology, voice control, USB charger, zero gravity recline
|Body scanning, Bluetooth connectivity, calf + lumbar heat, chromotherapy, dual back massage, footrest extension, massage memory programs, space saver design, sound therapy, reflexology, USB charger, voice command + control, zero gravity recline
Which Massage Chair Is Right for You?
High-end massage chairs are an investment in your wellness. They offer unique massage experiences, designed to apply a variety of techniques across as much of your body as possible. They also provide the widest choices of features and functions that can enhance the massage experience.
Massage Chair Store offers a choice selection of massage chairs comparable to the Master Drive AI 2.0, all with similar 4D massage therapy and advanced features and functionalities — including the Kyota M980, Infinity Evolution Max 4D and Infinity Circadian. Plus we will gladly match the advertised price for any of the massage chairs that we offer on our site through our price match guarantee.
If you’re interested in these, or other similar massage chairs, contact our massage chair specialists. We love talking massage chairs and will happily help determine which one is right for you.
Our Massage Chair Expertise
At Massage Chair Store, we’ve been in the business of manufacturing, repairing, selling and testing massage chairs for almost 15 years. Our team of trained massage chair specialists not only knows the ins and outs of every chair we sell, they’ve spent hundreds of hours sitting in and using different massage chairs to test their functionality, features and overall comfort.
Our team of testers includes a range of body types and sizes. We always ensure that our ratings are based on a balanced consideration of features and budgets to provide our customers with maximum value no matter their price point.
Our expertise is one of the reasons we’re rated A+ on the Better Business Bureau and ranked #1 in customer service — with thousands of verified five-star reviews that satisfied massage chair owners have left us — on Trustpilot.