Osaki vs. Inada vs. Infinity Massage Chairs: What You Need to Know

The first step in researching massage chairs is to learn more about the leading brands and their reputations. A brand’s favorability rating among customers, more so than their individual products, is typically what drives potential customers toward or away from making a purchase.

In this overview, we’ll examine three leading massage chair brands — Osaki, Inada and Infinity — and how their overall quality, customer service, warranty terms and more compare.

Osaki massage chairs are sold by OTA World, a distributor of massage chairs and related products based in the U.S. They offer a wide range of massage chairs from standard to luxury, as well as portable massagers, heated shawls, office chairs and more. Osaki’s value is their large catalogue of products that cater to a wide range of budgets, customer preferences and needs.

Quality

Osaki massage chairs receive generally favorable reviews. Most models include premium features like zero gravity recline, body scanning technology, S- and L-tracks, heat therapy and wireless device compatibility. The Osaki Pro line of massage chairs include slightly more advanced technological features, and range from $1,999–$9,999.

Price

$1,999–$9,499

Customer Service

Customers may contact OTA World via multiple channels, including phone, email, or contact form through their webpage. Their hours are 10 AM–7 PM U.S. Central Standard Time.

Warranty & Return Policy

Each Osaki massage chair comes with a 30-day money-back guarantee. OTA World offers a limited 3-year warranty for all massage chairs, which covers structural framework defects for 3 years, replacement parts for 2 years and labor for 1 year following purchase. They offer warranty extensions up to 2 additional years.

Shipping & Delivery Times

Once ordered, product shipping times within the contiguous United States vary according to region. Osaki/Titan’s white glove delivery option includes in-home assembly, and can add 1–2 weeks to the shipping time.

Top Models
OS-4000T
OS-PRO Admiral
OS-PRO Maxim
Pro Maestro

Founded in 1962 in Japan, Inada is best known for their DreamWave massage chair and its various models. The company’s corporate philosophy promotes delivering happiness and benefiting both its customers’ mental and physical health. Inada highlights the massage chair as “the only cultural health product Japan has ever invented.” Inada’s founder and president is credited with patenting the first automatic Shiatsu massage chair.

Quality

Since its inception, Inada has been at the forefront of developments in massage chair technology. The DreamWave was the first massage chair to introduce 3D massage technology, full arm, seat and neck massage, and air cell technology. Though these features are common in massage chairs today, Inada’s technology is proprietary and unique to their products. Inada’s signature sophisticated look was developed by renowned furniture designer Toshiyuki Kita.

However, the lack of now-common massage chair features — like zero gravity, calf massage and Bluetooth compatibility — make the higher price tag on Inada products hard for some customers to justify.

Price

$7,000–$12,999

Customer Service

Inada massage chairs are imported from Japan and sold by various U.S.-based distributors, whose dedicated customer service teams handle all customer communications.

Warranty & Return Policy

Warranty and return policy terms will vary depending on the distributor or retailer.

Shipping & Delivery Times

Shipping and delivery times will vary depending on the specific retailer, but expect standard time frames (7–10 days following purchase).

Top Models
HCP-S373 (B) Flex 3S
Sogno DreamWave
Therapina Robo

Infinity is the #1 retailer of premium massage chairs in the U.S. when it comes to sales volume. With an A+ Better Business Bureau rating, the Infinity brand emphasizes whole-body, long-term wellness for every lifestyle, and strives to implement the newest technologies in their products. Infinity offers a wide range of premium massage chairs and targeted massage accessories, including foot, calf and shoulder massagers.

Quality

With a decade of success in the retail massage chair industry, Infinity has become the most trusted name in U.S-based massage products. They are a leader in technology innovation while emphasizing form alongside function. Infinity massage chairs are designed to accommodate all body types, lifestyles and fitness levels — not to mention budgets. Customers will be hard-pressed to name a premium feature that doesn’t appear on an Infinity massage chair.

Price

$1,599–$11,999

Customer Service

Infinity promotes a customer-first guarantee when it comes to customer support. All U.S.-based customers have 24/7 unlimited access to Infinity’s customer service.

Warranty & Return Policy

All Infinity massage chairs come with a 30-day return policy, provided there is no additional damage and customers have the original packaging. Infinity offers a 5-year U.S. residential limited warranty that includes unlimited customer and technical support. Under the standard warranty, structural framework is covered for 5 years, replacement parts for 3 years and in-home repairs for 1 year.

Shipping & Delivery Times

Infinity’s standard shipping option guarantees delivery within 7–10 days. Their white glove delivery and assembly option generally takes 12–15 days.

Top Models
Evolution 3D/4D
Genesis Max 4D
IT-8500 Plus
IT-8500 X3
Prelude

Any customer serious about investing in a massage chair will do their research before committing. It’s important not only to find the right product, but to know which brands to trust when it comes to customer service, price and longevity.

With years of experience in the industry, our Massage Chair Specialists are familiar with all leading brands of massage chairs, and can guide you in making the best decision for your health. Call us with any questions today, and we’d be happy to help.